ARLA (The Association of Residential Letting Agents)
ARLA Propertymark is the UK’s foremost professional and regulatory body for letting agents; representing over 9,000 members. Our members operate to professional standards far higher than the law demands and we campaign for greater regulation in this growing and increasingly important sector of the property market. By using an ARLA Propertymark Protected agent, consumers have the peace of mind their agent will provide a professional service and their money is safeguarded by Propertymark’s Client Money Protection scheme.
Read more >ARLA
The Tenancy Deposit Scheme
Hestia Lettings and Management is a member of the T.D.S. (Tenancy Deposit Scheme) which is operated by The Dispute Service Ltd. This is a not for profit government authorised scheme to protect tenant’s security deposits.
At Hestia Lettings and Management we use their Custodial Scheme. This means that the funds are actually deposited with them, not just registered.
Read more > The Tenancy Deposit Scheme
For obtaining tenants references we use a company called Rentishield Direct. They provide a fast, personal hassle free service. Having worked with Rentshield previously for some time, we understand how they work and the great service they offer.
They have an easy to use system that enables tenants to complete their references on line. They undertake many checks but they key ones include; Credit checks, identity checks, income verification and where appropriate, a previous landlord reference is obtained.
There is now an alternative to the traditional security deposit, deposit replacement schemes are fast becoming the way forward to provide a simple, achievable way to rent without the hassle of finding the tenancy deposit.
Rather than having to find the full tenancy deposit the tenant provides an Insurance based alternative. The tenant pays an amount equivalent to one weeks rent, and this provides the landlord with up to 8 weeks cover.
Hestia Lettings and Management have partnered with REPOSIT to provide this service. Please contact us for more information or visit the REPOSIT website >
Hestia Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). Read more > Hestia Complaints Procedure